These terms and conditions govern the provision of the Triumph Adventure Experience, which includes off-road routes, off-road training, and train & ride services (hereinafter referred to as the “experience”).
Please read these terms carefully before submitting your booking. These terms explain who we are, how we will provide the experience, how changes or cancellations may be made, what to do if there is an issue, and other important details. If you believe there is a mistake in these terms, please contact us.
The experience is provided by Triumph Adventure Experience Spain (Alpha Bootis, S.L.), a company registered in Spain with registration number B87717054. Our registered office is located at Calle Reserva, 16, 29130 Alhaurín de la Torre, Málaga, Spain. The sale of the experience may be made directly by us or through ALPHA BOOTIS SL or any other intermediary.
You can reach us by phone at +34 679 50 81 50 or by email at [email protected].
If we need to contact you, we will do so by phone, email, or WhatsApp using the details you provide.
References to “writing” or “written” in these terms include electronic communication, such as emails and WhatsApp messages.
When you book through our website www.triumphadventure.es, we will confirm your booking via email, creating a contract between you and us. If your booking is made by phone, we will email you a confirmation receipt, a copy of these terms, and our data privacy notice.
If we are unable to confirm your booking (e.g., due to unavailability), we will notify you and offer alternative dates or refund any payments made.
We are legally required to provide certain key information before forming a contract. This information forms part of our agreement and will be communicated via email. If changes are needed after the contract is formed, we will seek your approval.
If you need to modify your booking, please contact us. We will let you know if the changes are possible and inform you of any price or scheduling implications. If the proposed changes are unacceptable to you, you may cancel the contract as per Clause 7.
We may make minor changes to your booking or the experience to:
We will provide the experience on the date confirmed in your booking email. However, the experience may need to be rescheduled due to:
If an event outside our control delays or cancels the experience:
If rescheduling within one year is not possible, you are entitled to a full refund for any undelivered services.
Participants must comply with all safety instructions and bring or rent appropriate equipment as outlined in Clause 15. Participants also confirm they meet all licensing and age requirements.
If we must cancel the experience for reasons beyond our control (e.g., causes explained in clause 6.1), you may reschedule the same service at no additional cost, subject to availability.
To reschedule, please contact us. You must reschedule within one (1) year of the original booking date. Failure to reschedule within this timeframe results in forfeiture of your booking without a refund.
If you cancel for personal reasons:
We strongly advise obtaining cancellation insurance to cover unforeseen circumstances, such as illness or work commitments.
To cancel your contract, please contact us via phone at +34 679 50 81 50 or email us at [email protected]. Provide your name, address, booking details, and contact information.
We may terminate the contract if you fail to make payments on time and do not rectify the situation within seven (7) days of receiving a reminder.
If we decide to cease offering the experience, we will contact you, and you will be entitled to a refund for any services not provided.
If you encounter any issues or have complaints regarding the experience, please contact us as soon as possible. You can reach us by phone at +34 679 50 81 50 or email us at [email protected].
The total price, including taxes, is displayed on our website at the time of booking. Payments are securely processed online.
We are liable for losses directly caused by our failure to provide the experience with reasonable care and skill, but not for indirect or consequential losses (e.g., lost profits).
We process personal data solely for booking, communication, and safety purposes. We will not share your information with third parties unless required by law. For more information, see our Data Privacy Notice.
You acknowledge that motorsports are inherently dangerous, and you assume responsibility for adhering to all safety guidelines, including wearing appropriate equipment.
If a dispute arises, we encourage you to contact
Triumph Adventure Experience Spain
Company Name: ALPHA BOOTIS S.L.U.
NIF: B87717054
Address: C/Reserva 16, 29130, Alhaurín de la Torre, Málaga, Spain
By making a booking, you (the customer) confirm that you have read, understood, and agreed to the following terms and conditions.
Incorrect Fuel: If the customer uses a type of fuel different from what is specified for the motorcycle (e.g., diesel instead of petrol 95), it may cause significant damage to the engine and other vehicle systems. In this case:
It is essential to ensure the correct fuel is used at all times.
Late Returns:
To rent a motorcycle, you must provide:
The customer agrees to:
The insurance covers damage to the motorcycle but excludes:
Note: Special offers and promotions are non-refundable.
For any questions or issues:
This Package Travel Contract, which is binding on both parties under the terms provided herein, is governed by the clauses contained in the General Conditions, which supplement and develop Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, as well as by all other applicable legal and regulatory provisions in the relevant territorial jurisdictions.
The information provided to the traveler in the Program/Offer regarding the main characteristics of the travel services, the price of the trip, the terms of payment or financial guarantees to be provided, the minimum number of participants required for the trip to take place, and the traveler’s right to withdraw from the contract prior to the start of the trip in exchange for an appropriate penalty, shall form an integral part of the Package Travel Contract if ultimately confirmed, and may not be modified unless expressly agreed in writing by both contracting parties. Prior to the execution of the Package Travel Contract, the Organizer shall communicate clearly, comprehensibly, and prominently to the traveler any changes to the pre-contractual information.
These General Conditions shall be incorporated, signed by both contracting parties, into all Package Travel Contracts concerning the current programs/offers contained, where applicable, in the program/brochure, and are binding upon the parties, together with any specific conditions agreed in the contract or contained in the travel documentation.
The conditions of the services arise from the contractual agreement between “ALPHA BOOTIS, S.L.” (Organizer/Retailer), tax ID (NIF) B-87717054, with registered office at c/ Reserva 16 (29130), Alhaurín de la Torre (Málaga), holder of license number AV-MA-01929, and the client _________________________________ with DNI/ID/Passport number ___________________ and address _________________________________________, regarding his/her participation in the 7-day Self-Guided Route Andalusia taking place from ____________ to _____________ (100% on-road), in accordance with the aspects specified in the information sheet and this contract.
Any clarification, modification, or supplement regarding the terms contained in this contract and in the information sheet shall only be valid if made in writing (contract, email, or WhatsApp).
The organization of this package tour has been carried out by “ALPHA BOOTIS, S.L.”, hereinafter also referred to as “Triumph Adventure Experience Spain®.”
The package tour shall be deemed to commence on the date and at the place where the services provided by the Organizer begin. Air, land, or sea transportation services, as well as accommodation services before or after the trip not contracted with the Organizer, shall be considered as separate services when acquired through the Agency.
The trip may be purchased directly from Triumph Adventure Experience Spain (ALPHA BOOTIS S.L.) or through distributors, commercial agents, or other companies.
Before the traveler becomes bound by the Package Travel Contract or the corresponding offer, the Organizer shall provide the traveler with the standardized information form for package travel contracts, as well as all other relevant features and information of the trip, in accordance with current legislation. To this end, the Organizer shall deliver together with the Offer a digital brochure containing all the information specified on the website www.triumphadventure.es.
By receiving the Offer together with the brochure or the link specifying said information, the client declares that he/she has been informed of all aspects and characteristics of the trip.
The contract shall be deemed perfected once it has been signed by both parties and the client has paid the full established price (in accordance with the payment methods agreed with the travel provider, commercial agency, intermediaries, or others).
The tours organized by Triumph Adventure Experience Spain® may be undertaken either with the client’s own motorcycle or with one of the rental motorcycles belonging to its fleet, except in the case of the “7-day Self-Guided Route Andalusia “ which can only be undertaken with a rental motorcycle and Morocco Tour.
Please note that the overnight stays may be arranged in towns other than those indicated as the official stage destinations.
All participants who join the tour with their with a rental motorcycle provided by ALPHA BOOTIS, S.L. shall be required to sign this contract (between the rider/passenger and the Organizer) under the following conditions:
The client who wishes to participate with a rental motorcycle from the ALPHA BOOTIS, S.L. fleet must accept the terms specified in the corresponding motorcycle rental agreement. The use of the motorcycle shall be strictly limited to the timetable established in the itinerary of the tour, and the Organizer shall collect the keys to the vehicle at the end of each stage.
Failure to comply with these rules may result in the Organizer’s right to refuse the client’s participation in the tour or to terminate his/her participation during the tour itself, without the right to reimbursement of any amounts paid.
The participant using his/her own motorcycle shall be solely responsible for any and all possible damages resulting from its use. In the case of “own motorcycle,” the consumer must verify the coverage of his/her motorcycle insurance prior to the trip and provide such details to our customer service department.
In the case of a rental motorcycle, whether trail models (Tiger 660/ 900 /1200) or scrambler models (400 / 1200), the motorcycle will be covered by a fully comprehensive insurance policy with an excess (deductible) of either €1,200 or €300, depending on the tour (except in cases of negligence by the client or circumstances beyond the Organizer’s control). This will be specified in each booking confirmation. For tours where the rental motorcycle carries a €1,200 deductible (e.g., Red Desert), the client will be offered the option to purchase a Premium insurance package to reduce the deductible to 300€.
In the case of off-road tours with included enduro motorcycle rental (e.g., Morocco Enduro), only third-party liability insurance is included. Any damage to the motorcycle shall be paid by the client at the end of the tour, following inspection.
In both cases, the client’s credit card will be pre-registered before the start of the tour as a guarantee.
It is further noted that off-road tours do not include risk-activity insurance, which must be contracted directly by the client.
The basic travel insurance does not cover any damages caused to, or resulting from the use of, either the client’s own motorcycle or a rental motorcycle. Travel insurance is exclusively intended to cover medical assistance, repatriation, and other minor services, as specified in the policy of each insurance provider.
Any riding equipment rented from ALPHA BOOTIS, S.L. (such as helmets, jackets, trousers, boots, or gloves) is not covered by insurance. The client shall be fully responsible for any damage or loss thereof, expressly accepting, by signing this contract, that the Organizer may charge the client’s registered credit card for the cost of replacement or repair through the electronic payment system used (Stripe).
Below is the approximate percentage of on-road vs. off-road terrain for each tour (subject to variation due to unforeseen circumstances):
The client must use the motorcycle exclusively within the timetable established by the Organizer, strictly following its rules and instructions, and accepting any possible changes of route if deemed necessary.
For these tours, specific protective riding gear is mandatory, without which participation will not be permitted.
This type of tour does not include specific risk-activity insurance, which must be contracted directly by the client.
The tours organized in Andalusia and Morocco (100% on-road) will take place exclusively on paved roads. Any other type of activity undertaken outside this scope shall be the sole responsibility of the client, who must also contract adequate insurance for such activity.
The client may only use the motorcycle during the official riding timetable established by the Organizer and must follow all instructions at all times.
The number of nights of accommodation shall be determined in each program.For the “7-day Self-Guided Route Andalusia”, the package includes:
Accommodation for the “7-day Self-Guided Route Andalusia” shall be provided in 3/4–star category hotels (or equivalent), specifically in twin/double rooms shared with another participant, in bed and breakfast (stay and breakfast included). Breakfasts shall be provided at the hotels themselves, in restaurants, or in any other suitable establishments designated to provide such services. It will be offered the option to stay in single or with a pillion with a supplement
The scheduled accommodations for this tour are as follows:
Should a participant wish to request a single room, such request must be made at the signing of this contract and will be subject to payment of a supplement (If it is specified). The Organizer cannot guarantee acceptance of such request. If the request is made once the tour has already commenced, the Organizer shall attempt to manage it, but cannot guarantee availability or price.
Hotel check-in times shall follow those established by each property, or when travel circumstances allow. Normally, hotel check-in takes place between 14:00 and 16:00 hours, except in the case of aparthotels, where check-in is usually between 16:00 and 18:00 hours. In cases of overbooking or any other circumstances preventing accommodation at the designated hotel, a similar category accommodation shall be offered.
In the event of arrival before the official check-in time, clients may use the luggage storage service provided by the hotel. This service shall likewise be available after check-out until the completion of the day’s stage.
The quality and content of the accommodation services provided shall be determined by the official tourist category assigned to each property, subject to local administrative control.
The hotel category referred to is the one officially granted to the establishment in the respective country. In countries where no official classification system exists, categorization shall be made by the Operator.
The starting point of the tours organized throughout the year shall be established by the Organizer in each specific case. The client is responsible for being present on the day of departure at the time indicated by the Organizer.
For the “7-day Self-Guided Route Andalusia”:
In addition, a pre-tour briefing is usually send to the customer in advance by email. It will be allow the the customer checks all self-guided tour details.
The price of the “7-day Self-Guided Route Andalusia”:is as follows (VAT included):
The price of the trip includes all services and supplements specified in the contracted program/offer and expressly stated in the package travel contract, as well as Value Added Tax (VAT) or Canary Islands General Indirect Tax (IGIC), etc., when applicable.
The price of services in the routes/tours shall be per person, per client.
The price of the package has been calculated on the basis of exchange rates, transport fares, fuel or other energy costs, and applicable taxes and levies in force at the date of publication of the program/brochure or subsequent updates made public thereafter.
Any variation in the cost of the aforementioned elements may result in a revision of the final price of the trip, whether upward or downward, strictly limited to the amount of such variations.
After conclusion of the contract, prices may only be modified, upwards or downwards, as a direct consequence of changes in:
a) The cost of passenger transport resulting from the price of fuel or other energy sources.
b) The level of taxes or levies on travel services included in the contract, imposed by third parties not directly involved in the execution of the package, including tourist, landing, embarkation/disembarkation taxes at ports and airports.
c) Applicable exchange rates relevant to the package.
Likewise, the traveler shall be entitled to a corresponding price reduction for any decrease in the above-mentioned costs occurring between the signing of the contract and the commencement of the package. In such case, the Organizer shall be entitled to deduct the actual administrative costs from the refund owed to the traveler. Upon request, the Organizer shall provide proof of such administrative expenses.
These modifications to the price of the trip shall be communicated to the traveler in a clear and comprehensible manner, including a justification and calculation thereof on a durable medium, no later than 20 calendar days before the start of the package. Such variation shall be calculated by adding/subtracting from the package price the increase/decrease in cost that has occurred.
If the increase in price exceeds 8% of the total package price, the traveler may, within a reasonable period specified by the Organizer, either accept the proposed change or terminate the contract without penalty.
All services not included shall be paid for directly by the client.
In the event that the participant undertakes the trip with their own motorcycle, all expenses derived therefrom shall be borne exclusively by the client, including but not limited to fuel, tolls, and roadside assistance.
In any case, the Organizer will offer its assistance to enable the continuation of the trip; however, all expenses shall be borne exclusively by the client.
Should the client ultimately decide not to travel with his/her own motorcycle, it will be possible to rent one from the Triumph Adventure Experience Spain® fleet, in accordance with the rates and conditions agreed between Organizer and client ( this would be in all tours excepts in case of tours that requires a rental motorbike: Self-guided tour and Morocco endure tour):
Triumph Adventure Experience Spain® will not reimburse the price of the trip in the event that the client does not arrive or arrives too late for the start of the trip. Likewise, if the client misses the return journey or wishes to return early, the arrangements and associated costs of the return shall be borne entirely by the client, with no right to compensation from the Organizer.
Any client interested in the trips organized by Triumph Adventure Experience Spain® within its annual calendar must request information through the marketing platforms where such information is published (official website www.triumphadventure.es, social media, telephone +34 679 50 81 50, WhatsApp or email [email protected]), or via external websites or commercial intermediaries. The customer service team, intermediary companies, or sales representatives will provide the information with the conditions and price for each specific route.
In the event that the client wishes to proceed with a booking, the conditions established on the website shall apply.
To secure a reservation, the client must provide the required documentation and pay the corresponding amount at the time of booking, according to the following terms and deadlines:
Clients booking at least 166 days prior to the start of the trip may opt for the following instalment payment plan:
Step 1: Initial Reservation
Step 2: Monthly Instalments
Once the initial payment has been made, the remaining balance will be divided into three consecutive monthly instalments, each corresponding to 33.3% of the outstanding amount (i.e., total price minus the €300 deposit already paid). These instalments shall begin on the 1st day of the month following payment of the €300 deposit.
Indicative schedule (depending on the date of the initial deposit):
Important Note:
If the initial €300 deposit is made exactly on the 166-day deadline prior to the trip, the instalments must be paid according to the following maximum deadlines:
This payment system is available exclusively for bookings made more than 165 days in advance and requires instalments to be paid consecutively following the initial deposit.
For bookings made less than 166 days before the start date of the trip, the full payment of the trip will be required at the time of booking.
Exceptionally, the organizer/marketer may establish a different payment schedule than the one originally set out in this contract for tailor-made trips or trips sold exclusively for certain intermediaries or sales agents. This payment schedule will be indicated as an annex to point 9 of this contract.
If payments are not made on time, it will be understood that the client cancels the requested trip, and management fees and compensation (20% of the total trip cost) may be applied.
Payment can be made in two ways:
Account Name: ALPHA BOOTIS
IBAN: (please check with customer service)
SWIFT: ___________
Each payment must be made within 48 hours before the scheduled date, on the scheduled date, or up to 48 hours after the scheduled date, giving a total window of 5 days for the payment. This will be the standard payment method except for deadlines set for tailor-made groups or private groups. Proof of full payment or deposit as a guarantee must be sent. If not received, the reservation will be considered not confirmed and may be allocated to another traveler.
Payments for services will be made in euros for clients from the European Union and in other currencies if indicated and accepted by the organizing company. Documentation will be provided to the client approximately 10 days before the start of the trip.
The consumer receives general information about applicable conditions regarding passports and visas, as well as necessary health formalities for the trip and stay, as stated in the contract.
At the time of booking, the client will be asked to provide the following documents, which must be valid at the time of travel:
COVID-19 or other health situations: Regarding COVID-19, it is mandatory to stay informed about the health situation and entry requirements for the territories and countries indicated in each tour brochure. We recommend purchasing cancellation insurance that covers this situation or other similar medical conditions that may force you to cancel the trip.
For any questions, clients may contact customer service at +34 679 50 81 50 or by email at [email protected].
The organizer of the package tour is responsible to the traveler for the proper performance of the travel services included in the contract, regardless of whether these services are carried out by themselves or by other providers, and regardless of the right of recourse against the operator responsible for any non-performance or defective performance, or against third parties who contributed to the event that led to compensation, a price reduction, or other obligations. The organizer declares that they assume the functions of organizing and executing the trip.
The traveler has the right to an appropriate price reduction for any period during which there was a lack of conformity, unless the organizer proves that the lack of conformity is attributable to the traveler.
The traveler has the right to receive adequate compensation from the organizer for any damage or loss suffered as a result of any lack of conformity. Compensation will be paid without undue delay.
The traveler will not be entitled to compensation for damages if the organizer proves that the lack of conformity is:
a) Attributable to the traveler.
Triumph Adventure Experience Spain will not be responsible for:
The traveler may send messages, requests, or complaints related to the execution of the package tour, and the organizer must provide appropriate and timely assistance to the traveler in difficulty, especially in cases of unavoidable and extraordinary circumstances, in particular by:
The organizer may charge a reasonable fee for such assistance if the difficulty was caused intentionally or through the traveler’s negligence. This fee will never exceed the actual costs incurred by the organizer or the retailer.
Regarding the scope and/or conditions of compensation payments by the travel service providers included in the package tour, the provisions of international agreements binding on the European Union will apply, in particular the Athens Convention of December 13, 1974, as amended by the London Protocol of November 19, 1976, when applicable, or the Brussels Convention of April 23, 1970, and other current legal provisions.
In the absence of these, and excluding bodily harm or damages caused intentionally or through negligence, compensation shall be limited to three times the total price of the trip.
The activities organized by Triumph Adventure Experience Spain® involve the use of motorcycles, which carry risks and responsibilities for the client as outlined below:
Travelers, especially non-Spaniards, must ensure they meet all entry requirements for the countries in the itinerary. They must also have valid identification (passport, foreign ID, or Spanish DNI, depending on the trip), vehicle insurance (if traveling with their own motorcycle), and an EU or international driving license (as applicable). The client will be responsible for any damage to their motorcycle during the tour.
If the client cancels the trip at any time, they will also be subject to the penalties established in section 12. If the total amount paid at the time of cancellation is less than the applicable penalty, the client agrees to pay the remaining difference to reach the corresponding percentage according to the cancellation stage.
The client is prohibited from:
Prior to the trip, and for safety reasons, Triumph Adventure Experience Spain® will provide the client with:
Triumph Adventure Experience Spain® will be responsible for the organization of the trip, providing the client in advance with approximate kilometers of the route and the type of terrain or medium where the routes will take place.
The organizer’s responsibility will, in all cases and regardless of cause, be limited to the price of the trip when:
In all other cases, the Operator shall not be responsible, especially in traffic accidents. On this type of trip, participants are responsible for their own actions, particularly their driving, choice of tour, and skills as a rider, even when following the guide.
All participants in the trip declare that they agree that the owner, organizers, and representatives of Triumph Adventure Experience Spain® are not responsible for their personal safety and that they shall not be individually or jointly liable for any incidents related to participation or normal course of the trip/activity that cause injury, death, or damage to their property, family, or heirs.
Triumph establishes an annual schedule of events (tours/routes). These routes are designed to cover a specific number of kilometers per day. Many of them are intensive routes, sometimes allowing only brief stops, and are especially focused on riding and enjoyment for participants on the road.
It is important to note that during these routes, unforeseen circumstances such as extreme weather, punctures, breakdowns, roadworks, or other events beyond the organizer’s control may require modifications to the route.
All Triumph Adventure Experience Spain® staff are trained to act in case of emergency and have experience conducting tours.
The instructor or guide reserves the right to deny participation to any rider or client who violates traffic laws or proper motorcycle use, stopping the client from starting or continuing the trip on the motorcycle. In such cases, the client may continue the trip using the support vehicle or any other transport method, the cost of which will be borne by the client responsible for the violation.
Triumph Adventure Experience Spain® includes basic travel insurance but recommends purchasing trip cancellation insurance at the time of booking or within the deadlines established by the selected insurance company.
Travel insurance does not cover any expenses related to the motorcycle, its damages, damages to the rider related to it, or damages to third parties.
Regarding personal motorcycle insurance, the client is responsible for arranging it and ensuring it is valid at the time of the trip. (This will be requested by the organizer.)
The cancellation insurance may be issued by Triumph Adventure Experience Spain® at the client’s request according to the terms of each insurance company, or directly by the client on their own account.
At any time prior to the start of the package trip, the traveler may terminate the contract and will be entitled to a refund of the amounts paid, but must compensate the Organizer for the following costs:
In the case of services already provided: the total management fees, plus any cancellation fees that may have occurred, consisting of costs incurred with the various service providers involved in the trip: issued airline or ferry tickets, airport or port taxes, hotels, accommodations, tickets or entrance fees to certain sites, local land, water, or air transport, escort vehicle, transfers and guided tours, proportional guide fees, and other additional services of the trip that may have been provided.
The penalty will consist of the cancellation fees indicated below based on the total trip price and according to the cancellation period:
Time before trip start | Applicable Penalty |
Up to 165 days before departure | €300 (non-refundable) |
165–90 days before departure | 40% of total trip price (including extras) |
89–60 days before departure | 70% of total trip price (including extras) |
59–31 days before departure | 80% of total trip price (including extras) |
30 days or less before departure | 100% of total trip price |
Note: In all cases, penalties apply to the total trip cost, including any extras purchased. It is recommended to purchase travel cancellation insurance to cover unforeseen events.
It is possible to change the date once to participate in another tour or route scheduled in the annual calendar, or transfer the booking to another person, with a service fee of €200 for the reservation change. This option requires prior consultation with Triumph Adventure Experience Spain® and is subject to the event calendar (the organizer is not obliged to approve such requests). Hotel accommodations, meals, and other associated costs may still apply if changes cannot be accommodated.
In this case, the client must notify the organizer by phone and email of their intention “not to travel.” The amount paid for the trip will be recorded as a “voucher” to be used by the client for the indicated trip(s). The organizing company reserves the right to offer this option.
Similarly, the following actions carried out by the client will not give rise to any compensation:
Clients who request it may access additional medical and cancellation insurance beyond what is included in the trip for ______ euros (please consult the Customer Service for the current price).
To purchase this insurance through Triumph Adventure Experience Spain®, it is essential to send a request by email to [email protected] and pay the amount at the time of the request. If purchased directly with each insurance company, it will be according to their established requirements.
Cancellation insurance will only be contracted through Triumph Adventure Experience if the client requests it in writing and pays the corresponding amount. Once contracted, a written confirmation will be sent. If the client does not receive it, they must request it, since without this confirmation the insurance is not considered contracted.
The cancellation guarantee is valid only if contracted according to the conditions established by each insurance company. We cannot guarantee the cancellation coverage if the insurance is purchased under conditions not established by the insurance companies.
The organizer must provide all services as indicated in the informational brochure. If a service cannot be provided, the organizer will seek alternatives to provide the specified services at no additional cost to the client, offering similar services. If the services are of a lower category, the client will be reimbursed the difference.
If the minimum number of travelers is not reached, the organizing company (ALPHA BOOTIS SL) reserves the right to offer the client the option to continue the trip by adding a supplement that covers the minimum organizational costs. It is essential that at least 6 people form the group to offer this alternative. Supplements will be per person and indicated if the minimum is not reached, according to the timelines for communication of this information.
Triumph Adventure Experience Spain® is committed to providing its clients with all the contracted services under the conditions and characteristics stipulated in the program/offer, in accordance with the following:
The consumer has the right to withdraw from the package travel contract:
If withdrawal during the trip is due to an accident or illness that prevents the consumer from continuing the trip, the agency is obliged to provide the necessary assistance. There is no duty to assist when defects occurring during the execution of the contract are exclusively attributable to intentional or negligent conduct of the consumer.
In both cases, all additional costs caused by the withdrawal, particularly repatriation or transfer to the place of origin, are the responsibility of the consumer.
The traveler may transfer the package travel contract to a third party, provided that the transferee meets the conditions applicable to the contract and notifies the Organizer in advance, in a durable medium, at least seven calendar days before the start of the package trip.
Both the transferor and transferee will be jointly liable for any outstanding payments of the trip price, as well as any commissions, surcharges, and additional transfer costs. These costs must be reasonable and in any case will not exceed the costs actually incurred by the Organizer due to the transfer. The Organizer will provide the transferor with proof of any commissions, surcharges, or other additional costs arising from the contract transfer.
When, due to the type of fare, characteristics of the transport used, or the country to be visited, the transfer is impossible, the Organizer and the retailer may oppose it. The Organizer will indicate the transfer option to a person designated by the client along with the corresponding penalty, and if the booking is not transferred, cancellation costs will be indicated.
In all indicated situations, the client must pay cancellation costs according to the restrictive conditions of the services. Certain fares of our trips are non-refundable, such as ferries, non-refundable airline tickets, hotel rates with cancellation fees at the time of booking, port taxes, or certain hotel or organizational costs (these will be communicated to the client before the transfer).
We recommend that the client purchase cancellation insurance at the time of booking or according to the deadlines established by the respective insurance company.
ALPHA BOOTIS S.L. complies with the obligations imposed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons and Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights, regarding the processing of personal data, as well as other applicable legislation, ensuring compliance with all obligations and the rights of data subjects regarding personal data processing.
Furthermore, in compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, ALPHA BOOTIS S.L. will request prior consent from the user for sending commercial communications, should these occur, also observing all user rights and obligations.
In view of the above, users wishing to make use of the different services offered by ALPHA BOOTIS S.L. will be informed about:
This information will be provided through reading and explicit prior acceptance of the company’s privacy policy, ensuring that users are fully informed.
We collect personal information that you provide when contracting a service or product on our website or when filling out a form. In any case, at the time of collection, you will be informed of:
The categories of data we may process include:
Contact Information: When you contact us, we collect your contact details. These may include your name, postal addresses, phone numbers, email addresses, and social media profile information.
Purchase Data: When making a reservation, we collect information about your purchase or booking. Purchase data may include, depending on the type of sale and stage of the process:
Payment Data: We offer standard payment methods in commerce, such as credit cards, and other methods as they become available. Payment details may include, for example:
ALPHA BOOTIS S.L. will not share data with third parties, except when required by law. There will be no international data transfers, except in cases where ALPHA BOOTIS S.L. contracts the services of providers located in third countries, after fulfilling all requirements established by data protection regulations and applying the necessary safeguards to preserve data privacy. For more information on privacy guarantees, you may contact us at the addresses indicated in section 14.2.
In some cases, it is necessary to communicate the information you have provided to third parties:
These third parties only have access to the personal information necessary to perform these services. They are required to maintain confidentiality of your personal information and may not use it in any way other than what we have requested.
In all cases, our company assumes responsibility for the personal information you provide, and we require our providers to apply the same level of data protection that we uphold.
Additionally, your personal information will be available to public authorities, judges, and courts to address any potential liabilities arising from data processing and to provide legally required cooperation.
You may exercise your rights of access, rectification, deletion, limitation, opposition, portability, not to be subject to automated decisions, or to revoke your consent by attaching a copy of a valid identity document (DNI or passport) via any of the following methods:
If necessary, you may submit a complaint to the Spanish Data Protection Agency (AEPD) at www.aepd.es.
Triumph Adventure Experience Spain® reserves the right to correct printing and calculation errors at any time.
The brochure is valid from June 1, 2025, until December 31, 2026, both dates inclusive. The edition date of these conditions is June 1, 2025.
The consumer is obliged to inform the organizer of any breach in the execution of the contract preferably at the time it occurs or, if not possible, within 5 working days in writing or by any other reliable means.
If the solution proposed by the organizing agency is not satisfactory to the consumer, they will have one month to submit a complaint. The organizer will have a period of two months to respond to the complaint, which will start counting from the day after the consumer submits the complaint.
The limitation period for the rights recognized in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws and current provisions, is two years, in accordance with Article 169 of said Law.
The client declares, regardless of their nationality, that they have read and understood all the conditions of this contract. In case of any disagreement arising from the interpretation or fulfillment of the contract, under the applicable law, the client may protect their rights by choosing to submit their claim either to the courts of their own domicile or to the courts of Alpha Bootis’ domicile.
ALPHA BOOTIS S.L.U.
Calle Reserva 16
29130 – Alhaurín de la Torre
Málaga – Spain
NIF: B87717054
Signed,
Antonio Urrea Verdejo
Triumph Adventure Experience Spain®
(License Number: AV-MA-01929)
Calle Reserva 16, 29130 Alhaurín de la Torre, Málaga, Spain
Tax ID (NIF): B87717054
Edition Date: May 1, 2024
Validity: Until December 31, 2025
Contract Clauses
This contract establishes the rights and obligations between ALPHA BOOTIS S.L., hereinafter referred to as “the Organization,” and the client, regarding the provision of combined travel services, specifically the TRIUMPH RED DESERT OFF-ROAD TOUR. This contract adheres to Royal Legislative Decree 1/2007, European Union regulations on combined travel, and applicable local laws.
The information provided to the client prior to signing this contract, including the program/offer and associated brochure, forms an integral part of the agreement. The client confirms they have read and understood all the provided information.
The trip price includes:
Exclusions:
Clients with Own Motorcycles:
Clients with Rental Motorcycles:
Mandatory Equipment:
The TRIUMPH RED DESERT OFF-ROAD TOUR itinerary includes:
Modifications:
The Organization reserves the right to alter itineraries, schedules, or accommodations without prior notice, provided such changes do not significantly affect the trip’s content. No refunds will be granted except in cases where substitute services are of lower quality.
Price Revisions:
Prices may be adjusted due to:
a) Changes in fuel or transportation costs.
b) Taxes, fees, or tourism-related charges.
c) Currency exchange rates.
If the price increase exceeds 8%, the client may cancel the contract without penalty.
Payment Terms:
By the Client:
By the Organization:
The Organization may cancel the trip due to:
a) Fewer than 10 participants.
b) Unavoidable and extraordinary circumstances.
In such cases, all amounts paid will be refunded in full.
Prohibited:
The Organization is responsible for:
Exclusions:
In compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018, personal data provided will be used solely for trip management. The client may exercise their rights to access, rectify, or oppose data use by emailing [email protected].
In the event of disputes arising from this contract, parties agree to submit to the courts of Málaga, unless the client resides outside Spain and opts for the courts of their domicile.
Client’s Signature: ___________________________
Representative’s Signature (Triumph Adventure Experience Spain®): ___________________________
This contract has been drafted to protect the rights and responsibilities of both parties
